Tag Archives: crisis management

The Art of the Apology

DONUTGATE AND ARIANA GRANDE…

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Another day, another scandal. First of all, don’t forget that a crisis is different than a scandal. A crisis can be fixed often without anybody knowing much, while a scandal lingers and needs full-blown image control, damage control and a solid moving forward plan at the very least.

This week we have singer Ariana Grande and ‘DONUTGATE’!

And we also have our old “Racist Paula Dean back for more. Add these to the ongoing Bill Cosby issues and of course Brian Williams and others and you see what I mean- Where are the SINCERE APOLOGIES???

And that will of course bring us back to none other than Reality Infamy hall of famer Teresa Giudice. Yes, I worked with Giudice for over a year night and day, and we see now none of the apologies I helped her compose meant anything. Except they did earn her a very light sentence and her Juicy Husband a staggered surrender which is rarely done. Nice job if I do say so myself. Yet- really not as that time and energy could have been used to help somebody who really wanted to show humility and change.

Let’s start with last week and Ariana Grande. Oh even her name is grandiose isn’t it!? What looks to be silly and a childish prank, turns into a major ordeal now being investigated by the cops and other agencies. That is actually fair, as turnabout is fair play, and if the donut shop owner was not trying to exploit Grande, no one of would know about this. Yet he did sell the tape and now guess what? The owner is in trouble for health code violations- Poetic Justice to be sure!!!

But for Ariana Grande this has now turned serious. SO she licked some donuts. Yes, that may be disgusting and arrogant, but it is her anti American comments and FAT SHAMING that has people upset. And then of course her “APOLOGY’- a total dismal disaster from somebody old enough to care, but young enough to do this. She definitely needs some crisis management help before this turns into a scandal. Ms. Grande needs to apologize on a platform her fans relate to and do it with sincerity and humility and she needs to do this NOW.

As for the lovely Paula Dean– this now crosses her over into Infamy I am afraid. After all, she was in trouble for saying and then DENYING she said the N Word. Now old photos are tweeted of her son in Brown Face! Yes, these were tweeted by her social media person, but Ms. Dean- the buck always stops at the top at that would be YOU. Had YOU apologized with any sincerity the first time, this would not be so difficult. But you did not. You read a script aka teleprompter on The Today show of course, and it had no depth. No feeling, no honesty. I am sure she is sorry, but sorry she was busted. I did not feel her sorry in her soul for saying things that many of us have said. The apology was worse than the action. The lie is worse than the event. Just like always.

Brian Williams also recently apologized on the Today show- that apology fell flat also- WHY???? Because there again was no depth and no real emotion. It was forced, and I am sure it really was in many ways. An apology needs to be real, and emotive and is very telling. We have not really heard an apology from Cosby and at this point there is NO point for him to do so. It should not matter and it would not be real. Plus, he may harm himself in a way that is not obvious yet. So, Cosby gets a pass. Not because he does not owe one, but because he has no vehicle in which to do so, so many issues have harmed so many and he is OLD. But, I would ask- Bill, have you apologized to victim number ONE- your wife???? That he should do and the remaining children for ruining their legacy and dragging them all through the slop. That would also make him more appealing even just slightly, and if he were my client I would try to get him to do just this. I will not hold my breath!

I help people with the ART OF THE APOLOGY everyday. Sometimes it is before a judge and sometimes it is to build a bridge with a family member. An apology is not something you tweet or put on social media. It must be something you feel deep inside. Sometimes I get clients to feel the apology by thinking of how their circumstance has harmed their loved ones. Then I ask- do you wish to be forgiven- the answer is always YES- MY question then becomes HAVE YOU FORGIVEN YOURSELF?

That is where I get interesting responses and can start working on what I call THE ART OF THE APOLOGY- this is a process and one we need not forget or brush off. It is indicative of how you live your life and what you expect from yourself and others. SO many people expect others to behave one way and yet hey behave another. What is so hard about an apology? Well many things- first it makes one admit they are not above others, and also an apology makes one accountable. Things that are very difficult for many and more so for celebrities who surround themselves with enablers.

But it is simple- we are a very forgiving society, but we do need meaningful apologies and then move on. That simple, say it, mean it, do it and MOVE ON…

Ariana Grande

Ariana Grande

 

Wendy Feldman is a family legal coach, crisis manager and a well known expert on alternative sentencing. She is available for private consultation on how to navigate the many aspects of our legal system. She is also well known as a media manager and helps clients get their stories out while making the client relatable and human. She is also available for media commentary and has appeared on shows such as Today, CBS Early Show, Nightline, Fox News ABC News, She is a regular on the CBS entertainment shows The Insider and Entertainment Tonight and Inside Edition. Wendy is featured in the hit series on E! Secret Societies of Hollywood. She is a regular contributor to The Wall Street Journal, Slate, BBC, NPR, People, US, People, New York Post,Page Six, Los Angeles Times, The Wrap and many others.  She may be reached at wendy@wendyfeldman.com.

www.custodialcoaching.com

 

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July 13, 2015 · 1:53 PM

CRISIS MANAGEMENT 101…

 

 

Many people ask me “what do you really do?” Well, that is a complex question that will more easily explained in my upcoming book. But suffice it to say that I have two main areas of expertise and by nature they overlap.

That is crisis management and alternative sentencing. I have written and spoken a lot over the years about alternative sentencing, the flaws in our criminal justice system and how to make re-entry a top priority.

This BLOG I am going to dedicate to crisis management. I am often called the “Real Olivia Pope.” In fact, there is a real Olivia Pope named Judy Smith. As expected she runs a crisis management firm and is very politically connected. What we do as far as business models is not even close. She is more corporate and I, mainly because of my inside experience and my alternative sentencing passion, am hands on and all in one on one. For many, especially those who need no legal help, she and her approach make perfect sense. I am more of a legal life coach. Believe me there are many others and room for more. Depends on the client, the issue and the relationship

On Secret Societies of Hollywood– a show I am a part of on E! the narrator said “lawyers get clients off the hook, but one woman. Wendy Feldman keeps them off the hook” This is often true but takes great work and lots of planning.

Crisis management means teaching clients to be risk prepared in their everyday lives- from shredding all mail, to always having people sign a NDA unless another agreement is reached that takes the place of that

. Some Crisis Management Rules I Have:

 

NEVER ALLOW GUEST’S CELL PHONES IN YOUR HOME – HAVE PEOPLE CHECK THEM WITH SECURITY

DO NOT GO TO A DR’S APPOINTMENT WITHOUT ALL STAFF SIGNING YOUR OWN NDA- BRING IT WITH YOU

DO NOT GO TO THE DR AND ALLOW THE DR TO HAVE A CELL OR CAMERA AROUND WHERE YOU HAVE NO CONTROL OVER THE PHOTOS

DO NOT ALLOW REALTORS TO BRING CLIENTS TO YOUR HOME WITH CELL PHONES UNTIL AN OFFER HAS BEEN ACCEPTED AND THEN GET PHOTO APPROVAL

WIPE ALL EMAILS OFF YOUR SERVER AND TO A HARD DRIVE EVERY TWO WEEKS (SONY HACK)

UNDERSTAND THAT TEXT MESSAGES CAN BE COPIED AND ALTERED AND FORWARDED- DO NOT SEND THEM UNLESS YOU WANT CERTAIN INFORMATION OUT-

ALWAYS BEGIN A CALL WITH MEDIA THAT ASKS, “ARE YOU TAPING THIS CALL”

ALWAYS BEGIN A BUSINESS CALL WITH “ ARE YOU TAPING THIS CALL” IF SO WHY AND DO NOT AGREE TO COMPLETE THE CALL IF UNCOMFORTABLE OR TAPING

 

These are just a few things I teach my clients as their crisis manager. Other things include advice on moving violations, NEVER BLOW- take a blood test– blood tests labs are over full- and advice on how to do deal with their image, image once there has been a crisis and of course their COMEBACK. THAT ONE IS EASY IS YOU ARE AUTHENTIC AND DESERVE ANOTHER CHANCE.

As a crisis manager I also set up and over see media events and often help script what a client will say. I say help because it must be a collaboration. There has been much speculation about Teresa Giudice and the speech she gave in court. That I will NOT address here. But the raw footage of me helping several clients exists. To that I say props to those clients. We do not shame people for having a voice coach or a work out trainer. Coaching people through difficult times is important and to seek help smart.

Would I have suggested Bill Cosby do a sit down like child molester Stephen Collins? HELL NO- NEVER-

The reason is why should he? There is no way to win that. No way to answer, so separate the work from the man and Cosby is giving fans the choice- It is America- make that choice and he will live with the consequences and does. This does not mean I believe him or many people I work with, but don’t forget. Clients are adults and not my friends. They make choices; I help them along the way. BUT I do not judge them nor do I ever ask if they did it. That is the benefit of my job. I know in a heartbeat- no need to ever ask.

The tips above are really just sneak peaks into one side of what I do and how I work as a crisis manager. Of course I did not talk much about media and other issues. This is just a peak. Much more will be in my book and in future appearances and blogs. For now never forget that change is possible, but it takes hard work!

 

 

Wendy Feldman is a  family legal coach, crisis manager and a well known expert on alternative sentencing. She is available for private consultation on how to navigate the many aspects of our legal system. She is also available for media commentary and has appeared on shows from Today, CBS Early Show, Nightline, Fox News ABC News, She is a regular on the CBS entertainment show The Insider and Entertainment Tonight and featured in the hit series on E! Secret Societies of Hollywood. She is a regular contributor to The Wall Street Journal, Slate, BBC, NPR, People, US, New York Post, The Wrap and various radio shows around the world. She may be reached at wendy@wendyfeldman.com.

www.custodialcoaching.com

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Filed under alternatvive sentencing, Olivia Pope, prison preparation, scandal, Teresa Giudice